The Tools  /  HUHIHO
HUHIHO · the change practice

Heads Up. Hearts In. Hands On.

A change lands three times — in the head, the heart, and the hands. HUHIHO helps your people move through all three, and take hold of change instead of quietly switching off.

The problem

Most change is managed at the head — and stalls at the heart.

Organisations announce the change, run the briefing, publish the plan — and assume that explaining it is the same as landing it. But the people who designed the change can hear the whole tune; everyone else just hears tapping. Understanding isn't acceptance. When change stalls, it's almost never because people didn't get the information. It's because no one helped them with the part that actually decides whether they come along: how they feel about it, and what they'll do next.

The idea

Change lands in three places. Meet it in all three.

Heads Up

Make sense of it

"I don't get it."

What's changing, from what to what, and why. Clear, honest, concrete — describing today before selling tomorrow.

What people need: information.
Hearts In

Come to terms with it

"What does this mean for me?"

The honest bit — how it actually feels, and what's being given up. This is the hardest part, the part everyone skips, and the part that decides everything.

What people need: to be heard.
Hands On

Take hold of it

"What do I do now?"

Turning feeling into a next step — small enough to happen, specific enough that you'd know if you did it. Movement, not motivation.

What people need: a doable move.

The genius is in one question people keep for life: is this a Head, a Heart, or a Hands thing for me right now? — because the same three questions work for any change that ever lands on them, or on their team.

In practice

Simple enough that anyone can run it.

HUHIHO is built to be picked up, not studied. A manager with no facilitation training can run a 90-minute team session straight from the guide — everything to say is scripted — wrapped around whatever change the organisation is actually making.

The Change Cards

A deck that gives people the words for how a change makes them feel — the ones between "fine" and "not fine" — sorted onto Head, Heart and Hands. Each card carries "what helps" on the back.

The run-it-yourself guide

A fully scripted session guide. Every line to read aloud is written out; the only job is to follow it and keep an eye on the clock. No trained facilitator required.

The workbook

A private, take-away workbook that walks each person from "what's happening" to "how I feel" to "my next step" — theirs to keep, and to reuse the next time change lands.

The one rule of the cards: you use them on yourself, never about someone else. Naming a feeling only helps when it's your own. A manager picking a card for a team member isn't insight — it's a more confident guess. Hand the deck over, and let people choose their own.

Why it works

It's our change theory, made practical.

HUHIHO is Adaptive Fit Theory in applied form. Head, Heart and Hands are the layers at which any change has to be met; "naming what you're losing" is how you see the story you're running before it runs you; and the strict privacy of the room is how you hold enough safety for people to be honest about disequilibrium instead of defending against it. The science says change is emotional, defended, and revised at the level of the story — HUHIHO is how a team actually does that, on a Tuesday, without needing the theory.

It connects, too, to the Emotion Science Cards (in development) — the same work of reading the emotional context, named and worked with rather than pushed through.

Two ways to use it

Bring us in, or become the capability.

With Square Peg

Bring HUHIHO to your change

We design the session around the change you're making and help your managers land it — so a restructure, a new system or a new way of working actually takes hold, rather than stalling at the briefing.

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Certification

Get your people certified

We train and certify your leaders and change practitioners to run HUHIHO themselves — building a repeatable change capability inside your organisation that you own and keep, long after we've gone.

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In the field
Built and delivered inside global organisations — from an engineering and technology multinational to a global professional-services firm — to help real teams move through real change, from restructures to new ways of managing careers.
Client engagements are kept confidential. Details available in conversation.