A seven-part series that takes the value-creation chain one link at a time — the ideas behind the measurement, written for the boardroom, not the journal.
Most organisations measure more of their people than ever and understand them less — because they measure in fragments. This series walks the chain that connects those fragments: from the climate people actually work in, through the engagement that converts it into effort, to the customer and the results at the end. Each piece is short, honest about what the evidence does and doesn't show, and written to be read by the people who make the decisions.
You can't engage people in a climate that isn't safe, resourced or fair. Why climate — the measurable, changeable conditions people actually experience — is the foundation the whole chain stands on, and the lever you can actually move.
Engagement isn't satisfaction. It's the high-energy state that turns good conditions into discretionary effort — and its drivers (autonomy, competence, relatedness, meaning) are the levers an organisation can actually pull.
The employee "recommend" score is communicable and weak in equal measure. How to use it for what it's good at — trend and conversation — without leaning on it for what it simply cannot bear.
"Happy staff, happy customers" is real, modest, and widely misunderstood. How internal states actually cross the boundary to the customer — and when the customer isn't the end of the chain at all.
The business case, honestly argued. What the evidence really says about whether engagement, wellbeing and safety reach the balance sheet — and why, for a field workforce, the biggest return often runs through safety.
A dashboard tells you the state of things; a chain tells you what to do. How key-driver leverage turns a wall of scores into a short list of the few moves that will actually change the outcome.
Four-fifths of the world's work happens away from a desk, and conventional surveys miss it. How to reach a dispersed, intermittently-connected, stoic workforce — and why non-response is a bias, not just a gap.
The series draws on The Value-Creation Chain — the full research paper behind it.
The full papers are available on request. If a piece is useful to your thinking or your board, get in touch and we'll send it through — no form-wall, no drip campaign.
The thinking is free. The value is in what you do with it — measured, targeted, and put to work.